Customer Support L2 Project - Freelance Project

Invisible Expert Marketplace

Philippines, Philippines
Hourly: $8–$11ph; bonus/equity: not specified; ben...
On-site
Advanced-level support and escalations
Retirement plan guidance
Zendesk and aircall proficiency
Oversee Customer Support Agents helping clients manage and optimize their retirement plans

Job Summary

  • Oversee Customer Support Agents helping clients manage and optimize their retirement plans.
  • Provide advanced-level support, handle escalations, and deliver guidance on retirement plan offerings.
  • Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.

Matching Summary

Oversee Customer Support Agents helping clients manage and optimize their retirement plans.

Salary

Hourly: $8–$11/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Advanced-level support and escalations
  • Retirement plan guidance
  • Zendesk and Aircall proficiency
  • Remote work environment
  • Fluent English communication

Nice-to-have

  • Quality management focus
  • Continuous improvement mindset
  • AI-driven technology support

Key Requirements

  • Proven lead role experience in customer support
  • Experience in technical support or financial services
  • Excellent leadership and communication skills
  • Strong problem-solving and organizational skills
  • Familiarity with CRM/support platforms
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter