Performance Management Lead

CACI

Base: $120,800 - $265,800; bonus/equity: not speci...
Not specified
10+ years network operations experience
Ts/sci with polygraph clearance required
Servicenow or tableau dashboard creation
CACI is seeking a Performance Management Lead with extensive experience in network service operations and delivery management. The ideal candidate will manage performance and service level functions, ensuring adherence to SLAs and KPIs within a complex multi-supplier ecosystem

Job Summary

  • This senior role requires managing performance management and service level functions within a complex multi-supplier network ecosystem.
  • The candidate will lead a team to standardize metrics, create ServiceNow dashboards, and present analysis at customer Governance Forums.
  • CACI offers a culture of integrity with competitive compensation ranging from $120,800 to $265,800 and comprehensive benefits including flexible time off.

Matching Summary

Match Score: 85

CACI is seeking a Performance Management Lead with extensive experience in network service operations and delivery management. The ideal candidate will manage performance and service level functions, ensuring adherence to SLAs and KPIs within a complex multi-supplier ecosystem.

Salary

Base: $120,800 - $265,800; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, and time off

Skills & Requirements

Must-have

  • 10+ years network operations experience
  • TS/SCI with Polygraph clearance required
  • ServiceNow or Tableau dashboard creation
  • SLA and KPI metric development
  • ITIL process performance analysis

Nice-to-have

  • Experience with Intelligence Community clients
  • PMP certification preferred
  • MSI practice implementation leadership
  • Matrixed management structure experience
  • Public-sector client management skills

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • TS/SCI with Polygraph clearance
  • ITIL Certified
  • 10+ years in network operations or QA
  • Advanced Microsoft Excel proficiency

Work Rights

Must have TS/SCI with Polygraph clearance

Tailored Resume

Cover Letter