Service Manager - Ai Conversational Agents

Santander UK

Madrid, Spain
Competitive salary; performance-based bonuses; ban...
Itil incident problem change management
Ai conversational agent operations experience
Cloud environment aws gcp operations
The role involves leading the end-to-end operational management of AI conversational agents to ensure availability, performance, and service quality

Job Summary

  • The role involves leading the end-to-end operational management of AI conversational agents to ensure availability, performance, and service quality.
  • Candidates must define and manage ITIL processes including incident, problem, change, and service request management while coordinating with technical teams and vendors.
  • Santander offers competitive rewards, flexible hybrid work models, and access to global learning platforms like Santander Open Academy.

Matching Summary

The role involves leading the end-to-end operational management of AI conversational agents to ensure availability, performance, and service quality.

Salary

Competitive salary; Performance-based bonuses; Banking benefits and wellness programs

Skills & Requirements

Must-have

  • ITIL incident problem change management
  • AI conversational agent operations experience
  • Cloud environment AWS GCP operations
  • Root cause analysis RCA execution
  • ServiceNow Jira tool proficiency
  • API microservices integration knowledge
  • High level English language proficiency

Nice-to-have

  • LLM operational knowledge preferred
  • Global team coordination capability
  • Crisis management skills
  • Customer-centric service orientation
  • Proactive continuous improvement mindset

Key Requirements

  • Experience as Service Manager or Service Owner
  • Mandatory ITIL framework knowledge
  • Operational experience with chatbots or voicebots
  • High level English proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter