End User Services Engineer

Wpp

Prague, Czechia
On-site
On-site support services
Level 1 and 2 incident management
Av equipment support
WPP is seeking an End User Services Engineer to provide on-site IT support in Prague, focusing on delivering high-quality service to employees and clients. The role involves managing level 1 and 2 technical issues, AV support, user onboarding, and maintaining IT operations in alignment with WPP’s enterprise technology goals

Job Summary

  • Deliver world class, on-site support services to WPP employees, agencies, and visiting clients.
  • Provide on-site and remote support for IT deskside operations, standard technology services, and meeting room AV.
  • Onboarding and offboarding of new and departing employees, including user account administration and asset management.

Matching Summary

Match Score: 85

WPP is seeking an End User Services Engineer to provide on-site IT support in Prague, focusing on delivering high-quality service to employees and clients. The role involves managing level 1 and 2 technical issues, AV support, user onboarding, and maintaining IT operations in alignment with WPP’s enterprise technology goals.

Skills & Requirements

Must-have

  • On-site support services
  • Level 1 and 2 incident management
  • AV equipment support
  • User account administration
  • Asset management

Nice-to-have

  • Customer-centred culture
  • Empower end users
  • Global standards promotion

Key Requirements

  • 3 – 5 years in an IT help desk / desk side
  • 100% on site role

Work Rights

Not specified

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