Patient Services Representative Ii

Advocate Aurora Health

Winston Salem, NC, United States
Base: $21.85 - $32.80; bonus/equity: not specified...
High volume customer service
Fast-paced environment
Hipaa compliance
Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems

Job Summary

  • Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems.
  • Verify insurance coverage and obtains authorization for all services requiring pre-certification.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • High volume customer service
  • Fast-paced environment
  • HIPAA compliance
  • Prioritization of critical tasks
  • Effective communication skills

Nice-to-have

  • Subject matter expert
  • Team training and mentoring
  • Performance improvement initiatives
  • Navigating multiple registration platforms

Key Requirements

  • Three years customer service experience
  • High school diploma or equivalent
  • EPIC Cadence experience preferred
  • Expert knowledge of patient access services
  • Thorough understanding of insurance plans

Work Rights

Not specified

Tailored Resume

Cover Letter