To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas
Job Summary
To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
Join us as a Journey Optimization Analyst and help us turn challenges into opportunities by designing and delivering end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations.
Matching Summary
To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
Skills & Requirements
Must-have
Journey design and optimization
Operational transformation experience
Data led insights
Process design tools expertise
Automation and AI technologies knowledge
Strong analytical skills
Excellent communication skills
Nice-to-have
Experience in Journey Labs
Agile transformation environments
Influence senior stakeholders
Mentoring transformation teams
Barclays Values and Mindset
Key Requirements
Lean Six Sigma Green Belt or higher certification
Agile delivery experience
Proven experience in journey design
Deep understanding of TOM design
Working knowledge of automation and AI technologies