Specialist Customer Care

Barclays

Knutsford, United Kingdom
Excellent customer service skills
Strong communication abilities
Attention to detail and organization
The role involves providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels

Job Summary

  • The role involves providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels.
  • Employees are expected to collaborate with cross-functional teams to improve processes and provide coaching to colleagues.
  • Success requires demonstrating Barclays values of Respect, Integrity, Service, Excellence, and Stewardship in all interactions.

Matching Summary

The role involves providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong communication abilities
  • Attention to detail and organization
  • Ability to manage multiple inquiries

Nice-to-have

  • Previous financial service experience
  • Adaptability to change
  • Strategic thinking capabilities

Key Requirements

  • Experience in customer service
  • Knowledge of financial services beneficial
  • Leadership or team supervision experience possible

Work Rights

Not specified

Tailored Resume

Cover Letter