Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals
Job Summary
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Matching Summary
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Skills & Requirements
Must-have
Exceptional resident living
Comprehensive front of house service
Customer queries and complaints handling
Sales and leasing activities
Health and Safety compliance
Rent arrears collection
Nice-to-have
Positive memorable experience
Local knowledge and information resources
Adaptable to changing environment
Enthusiasm to deliver exceptional experience
Key Requirements
Good level of general education
Proficient in Microsoft Office packages
Excellent customer service skills
Significant customer facing service delivery experience