Western World Insurance Company is seeking a trilingual LAR Customer Service Coordinator in Mexico City. The ideal candidate should possess strong customer service skills in Spanish, Portuguese, and English to support clients in various scenarios while traveling
Job Summary
You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.
As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad.
We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Matching Summary
Match Score: 85
Western World Insurance Company is seeking a trilingual LAR Customer Service Coordinator in Mexico City. The ideal candidate should possess strong customer service skills in Spanish, Portuguese, and English to support clients in various scenarios while traveling.
Skills & Requirements
Must-have
trilingual customer service
handling incoming calls
explaining policy benefits
arranging emergency medical treatment
tracking delayed luggage
documenting each case
Nice-to-have
empathy and sensitivity
problem-solving orientation
sense of urgency
attention to detail
Key Requirements
2+ years of experience in customer service
Fluent Spanish, Portuguese, English
Basic to intermediate Microsoft office suite skills