Regulatory Correspondence Specialist Iii

Platinum Eagle Mortgage LLC

Not specified
5+ years mortgage servicing experience
Handle qualified written requests
Knowledge of respa tila fcra regulations
Platinum Eagle Mortgage LLC is seeking a Regulatory Correspondence Specialist III to handle regulatory inquiries and complaints from borrowers, requiring strong communication and problem-solving skills. The ideal candidate will have significant experience in mortgage servicing and regulatory affairs, along with a commitment to customer advocacy

Job Summary

  • The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies while resolving escalated inquiries within prompt deadlines.
  • This role requires identifying root causes of complaints, directing internal business owners to corrective action plans, and communicating formally with executives and senior leadership.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid parental leave.

Matching Summary

Match Score: 85

Platinum Eagle Mortgage LLC is seeking a Regulatory Correspondence Specialist III to handle regulatory inquiries and complaints from borrowers, requiring strong communication and problem-solving skills. The ideal candidate will have significant experience in mortgage servicing and regulatory affairs, along with a commitment to customer advocacy.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handle Qualified Written Requests
  • Knowledge of RESPA TILA FCRA regulations
  • Experience with bankruptcy and foreclosure disputes
  • Proficiency in Servicing Director and OnBase software

Nice-to-have

  • Strong negotiation and de-escalation skills
  • Experience in late-stage collections
  • Ability to mentor junior specialists
  • High quality scores above 95%
  • Subject matter expertise in Homeowner Advocacy

Key Requirements

  • High school diploma required; Bachelor's preferred
  • 5+ years of Mortgage Servicing experience
  • 2+ years demonstrated quality performance in Homeowner Advocacy
  • Comprehensive knowledge of RESPA, TILA, FCRA, and CFPB regulations

Work Rights

Not specified

Tailored Resume

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