Customer Care Retail Resolutions Case Manager

CommBank

Strong personal and customer service abilities
Understanding of complaints management process
Experience in driving excellence in operational environment
The role involves managing and resolving customer complaints to achieve fair and timely outcomes while building trust with the community

Job Summary

  • The role involves managing and resolving customer complaints to achieve fair and timely outcomes while building trust with the community.
  • Candidates will negotiate directly with customers and internal stakeholders to identify systemic issues and drive continuous improvement.
  • The position offers a permanent or 15-month secondment opportunity within the Commonwealth Bank Group.

Matching Summary

The role involves managing and resolving customer complaints to achieve fair and timely outcomes while building trust with the community.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience in driving excellence in operational environment

Nice-to-have

  • Energetic and motivated individual
  • Passion for delivering exceptional customer service
  • Continuous improvement and risk mindset
  • Ability to work independently

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to quality customer outcomes
  • Self-motivated with independent work ability

Work Rights

Not specified

Tailored Resume

Cover Letter