Conversational Ai Specialist - Business Banking

Xn Karrierefhrer 4ob

Competitive salary; annual bonus; benefits
Hybrid
Designing chat and voice conversational ai
Agentic ai multi-agent workflows
Conversation design standards
Xn Karrierefhrer 4ob is seeking a Conversational AI Specialist for their Business Banking division, focusing on enhancing customer experiences through innovative Agentic AI solutions. The role involves designing human-centric conversational journeys across various platforms and requires a strong foundation in conversation design and AI technologies

Job Summary

  • Lead the next evolution Agentic AI services for our customers and do work that matters.
  • We’re building customer‑facing Agentic AI that’s shaping the future of digital banking, supported by strategic partnerships with Anthropic, H2O.ai, Amazon, and Microsoft.
  • We support our people with the flexibility to balance where work is done with at least half their time connecting in office, and offer many other flexible working options.

Matching Summary

Match Score: 85

Xn Karrierefhrer 4ob is seeking a Conversational AI Specialist for their Business Banking division, focusing on enhancing customer experiences through innovative Agentic AI solutions. The role involves designing human-centric conversational journeys across various platforms and requires a strong foundation in conversation design and AI technologies.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • designing chat and voice conversational AI
  • Agentic AI multi-agent workflows
  • conversation design standards
  • craft on-brand conversational content
  • partner with engineers on intent modelling
  • design for real-world complexity
  • use analytics and user testing

Nice-to-have

  • human-centred design
  • behavioural science in action
  • linguistic excellence
  • inclusive and accessible design
  • design craft

Key Requirements

  • experience in Gen and Agentic AI multi-agent workflows
  • hands-on experience designing chat and voice conversational AI
  • turn research and insight into clear service concepts
  • configuring conversational AI or partnering tightly with engineers
  • designed customer support or servicing use cases
  • experienced with LLM-powered assistants
  • strong foundations in conversation design
  • comfortable using tools like Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter