L1 Support Technician

Arrive

Berlin, Germany
Not specified; fixed salary mentioned; benefits in...
On-site
Customer service experience
German and english language skills
Microsoft applications proficiency
Arrive is seeking an L1 Support Technician to provide technical support for their urban mobility solutions in Berlin. The ideal candidate should have a strong customer service orientation, technical skills, and proficiency in both German and English

Job Summary

  • The role involves providing technical support to customers and field service teams for parking management installations.
  • Candidates will perform remote diagnostics and corrections while maintaining strong relationships with clients and partners.
  • The company offers a permanent position with 30 days of vacation, partial home office options, and free parking.

Matching Summary

Match Score: 85

Arrive is seeking an L1 Support Technician to provide technical support for their urban mobility solutions in Berlin. The ideal candidate should have a strong customer service orientation, technical skills, and proficiency in both German and English.

Salary

Not specified; Fixed salary mentioned; Benefits include pension contributions and asset-building payments

Skills & Requirements

Must-have

  • Customer service experience
  • German and English language skills
  • Microsoft applications proficiency
  • Windows operating system knowledge
  • Ticket management in CSM tools

Nice-to-have

  • Proactive problem-solving approach
  • Hands-on mentality
  • Documentation creation skills
  • Remote team collaboration
  • Interest in urban mobility

Key Requirements

  • Technical or commercial training
  • Excellent German and good English fluency
  • Experience in customer service

Work Rights

Not specified

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