Monthly gross 44,200 huf cafeteria; home office al...
Hybrid
German and english communication skills
Experience as senior service desk agent
Knowledge of avaya systems
The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality
Job Summary
The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality.
Key responsibilities include monitoring call and ticket quality, providing coaching to agents, and handling escalations with advanced technical support.
The company offers hybrid working, a monthly cafeteria allowance, home office allowance, and private health insurance after six months of tenure.
Matching Summary
The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality.
Salary
Monthly gross 44,200 HUF cafeteria; Home office allowance provided; Private Health Insurance Generali Premium Package
Skills & Requirements
Must-have
German and English communication skills
Experience as Senior Service Desk Agent
Knowledge of Avaya systems
Ticketing and logging tools proficiency
Nice-to-have
Strong analytical and coaching skills
Proactive solution-oriented mindset
Ability to work independently in fast-paced environment