Customer Service Team Lead - Bilingual

Uline

Kenosha, WI, US
Base: $33 to $38 ph; bonus/equity: multiple bonus ...
Onsite
Bilingual english spanish fluency
3+ years customer service experience
Leadership and supervisory skills
Uline is seeking a Bilingual Customer Service Team Lead in Kenosha, WI, offering a competitive hourly pay of $33 to $38. The role involves coaching and developing a team of bilingual customer service representatives to ensure exceptional service delivery

Job Summary

  • This role involves leading a team of bilingual representatives to deliver fast, friendly, and customer-focused experiences.
  • The position offers significant growth potential with a salary range of $33 to $38 per hour plus benefits.
  • Uline provides comprehensive health insurance, a 401(k) with a 6% employer match starting day one, and on-site perks like a fitness center.

Matching Summary

Match Score: 85

Uline is seeking a Bilingual Customer Service Team Lead in Kenosha, WI, offering a competitive hourly pay of $33 to $38. The role involves coaching and developing a team of bilingual customer service representatives to ensure exceptional service delivery.

Salary

Base: $33 to $38 per hour; Bonus/Equity: Multiple bonus programs available; Benefits: Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance

Skills & Requirements

Must-have

  • Bilingual English Spanish fluency
  • 3+ years customer service experience
  • Leadership and supervisory skills
  • Performance coaching and evaluation
  • Escalated issue resolution

Nice-to-have

  • Bachelor's degree preferred
  • Process improvement feedback
  • Team meeting facilitation
  • Product knowledge expertise
  • Growth mindset culture

Key Requirements

  • High School diploma required
  • Fluent in English and Spanish
  • 2+ years leadership experience preferred
  • On-site work requirement
  • Pre-employment drug screening required

Work Rights

Not specified

Tailored Resume

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