Guest Service Executive - Front Office

SSG HOTELS PTE. LTD.

Singapore, Singapore
Not specified; benefits: 2 nights yearly staycatio...
Process guest check-ins and check-outs
Perform night audit duties during midnight shift
Handle cash handling and credit card processing
This role involves processing guest check-ins, check-outs, and managing room assignments while adhering to Marriott rate structures and upsell strategies

Job Summary

  • This role involves processing guest check-ins, check-outs, and managing room assignments while adhering to Marriott rate structures and upsell strategies.
  • Associates receive exclusive benefits including worldwide hotel discounts through Marriott, personalized learning tools, and two free yearly staycations at Garcha Group hotels.
  • The position requires performing night audit duties, preparing reports on incidents, and ensuring all company and guest information remains consistent with privacy regulations.

Matching Summary

Match Score: 85

This role involves processing guest check-ins, check-outs, and managing room assignments while adhering to Marriott rate structures and upsell strategies.

Salary

Not specified; Benefits: 2 nights yearly staycation; Discounts: 20% off F&B/Alcohol; Global Marriott discounts available

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Perform night audit duties during midnight shift
  • Handle cash handling and credit card processing
  • Manage room reservations and cancellations
  • Maintain strict privacy policy compliance

Nice-to-have

  • Positive attitude in guest communications
  • Flexibility to work across departments
  • Knowledge of local attractions and directions
  • Ability to assist with luggage and safety boxes
  • Willingness to participate in task forces

Key Requirements

  • Professional uniform and punctuality required
  • Compliance with safety and security procedures
  • Ability to write shift reports for incidents

Work Rights

Not specified

Tailored Resume

Cover Letter