Regulatory Correspondence Specialist Iii

Newrez

5+ years mortgage servicing experience
Handle qualified written requests and disputes
Knowledge of respa, tila, fcra regulations
The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies

Job Summary

  • The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.
  • This position requires dealing directly with Regulatory Agencies and escalated borrowers to identify issues and de-escalate complaints.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) match, and paid volunteer time off.

Matching Summary

The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handle Qualified Written Requests and disputes
  • Knowledge of RESPA, TILA, FCRA regulations
  • Experience with bankruptcy and foreclosure complaints
  • Root cause analysis and corrective action planning

Nice-to-have

  • Experience in late-stage mortgage collections
  • Strong negotiation and follow-up skills
  • Ability to mentor junior team members
  • Subject matter expertise in Homeowner Advocacy
  • High quality scores and productivity performance

Key Requirements

  • High school diploma required; Bachelor's preferred
  • 5+ years of Mortgage Servicing experience
  • At least 2 years demonstrated quality performance in Homeowner Advocacy
  • Proficiency in Microsoft Office, Servicing Director, and OnBase Imaging software

Work Rights

Not specified

Tailored Resume

Cover Letter