It Customer Service Associate-messaging

Accenture

Chat - service desk non-voice support
Excellent written and spoken english
Strong comprehension and analytical skill
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA s.
  • Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.

Matching Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

Skills & Requirements

Must-have

  • Chat - Service Desk Non-Voice Support
  • Excellent written and spoken English
  • Strong comprehension and analytical skill
  • Ability to multitask and work with multiple tools
  • CRM solution and MS Excel knowledge
  • Typing speed 25 wpm 85% accuracy
  • Work US shifts 24/7 environment

Nice-to-have

  • Confident probing and empathizing
  • Customer centric conversational skills
  • Sales retention tech experience
  • US Customer Service domain knowledge
  • Telecom industry experience

Key Requirements

  • 1 to 3 years of experience
  • Any Graduation

Work Rights

Not specified

Tailored Resume

Cover Letter