Helpdesk Executive-4

JLL UK

Bengaluru, India
Streamline processes and requests
Superior call logging services
Tagging requests with unique identity numbers
JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients

Job Summary

  • JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients.
  • Reporting to the property manager, you’ll provide superior call logging services, receiving and logging complaints containing complete details of the requests.
  • At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

Matching Summary

JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients.

Skills & Requirements

Must-have

  • Streamline processes and requests
  • Superior call logging services
  • Tagging requests with unique identity numbers
  • Follow up on request progress
  • Monitor response time
  • Ensure task closure
  • Prepare daily and weekly reports
  • Contribute to monthly management report
  • Process invoices
  • Handle contractors
  • Develop operational procedures
  • Participate in health and safety reviews
  • Identify potential risks
  • Participate in emergency evacuation procedures

Nice-to-have

  • Collaborative mind set
  • Customer-centric focus
  • Flexibility in working with a team

Key Requirements

  • Proven industry experience
  • Degree holder
  • Three to five years’ experience in facilities management
  • Solid background in helpdesk operations
  • Strong working knowledge of occupational safety
  • Proven track record in rolling out improvement initiatives
  • Superior organisational skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter