Amazon's Global Specialty Fulfillment (GSF) Team is seeking a Program Manager to enhance operational infrastructure for their Hub-Spoke business, focusing on online grocery and ultra-fast delivery. This role involves resolving system/process issues, collaborating with various teams, and driving best practices to ensure a top-notch customer experience
Job Summary
Serve as a domain expert and consultant for all system/process queries, acting as the SME for AFTX and FaaST systems.
Lead network-level best practice identification, design, and standardization, benchmarking with NA/IN operations.
Provide startup support for launching FCs through testing and launch configurations, and own process development for new tools and/or process design.
Matching Summary
Match Score: 85
Amazon's Global Specialty Fulfillment (GSF) Team is seeking a Program Manager to enhance operational infrastructure for their Hub-Spoke business, focusing on online grocery and ultra-fast delivery. This role involves resolving system/process issues, collaborating with various teams, and driving best practices to ensure a top-notch customer experience.
Skills & Requirements
Must-have
SME for AFTX and FaaST systems
SPOC for GSF Distribution
resolve system and API-related issues
network-level best practice identification
provide startup support for launching FCs
interface between network SME and FC
Nice-to-have
groundbreaking initiatives
solving challenging and interesting problems
highly engaged customers
collaboration with external teams
Key Requirements
Domain expert for AFTX and FaaST systems
Experience resolving system and API-related issues
Experience with network operations and process standardization