The Senior Manager leads a centralized support team responsible for delivering timely assistance to employees, vendors, and stakeholders across purchasing and invoice workflows
Job Summary
The Senior Manager leads a centralized support team responsible for delivering timely assistance to employees, vendors, and stakeholders across purchasing and invoice workflows.
This role emphasizes customer service, issue resolution, knowledge management, and continuous improvement to eliminate root-cause issues and increase adoption of digital solutions.
Candidates must have 5–7 years of experience in financial operations and 3+ years supervising a customer support or service desk team.
Matching Summary
The Senior Manager leads a centralized support team responsible for delivering timely assistance to employees, vendors, and stakeholders across purchasing and invoice workflows.
Skills & Requirements
Must-have
Procure-to-Pay support operations
Accounts Payable policy guidance
Service desk team management
Root cause analysis and resolution
ERP system familiarity
Nice-to-have
Continuous improvement mindset
Cross-functional partnership skills
Digital solution advocacy
Customer-centric service culture
Data-driven trend identification
Key Requirements
Bachelor's degree in Business, Accounting, Finance, or Supply Chain
5–7 years of Accounts Payable or Procure-to-Pay experience
3+ years of supervisory experience in service desk or financial operations
Experience with ERP systems like Oracle, SAP, or Workday