You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Skills & Requirements
Must-have
Dispute resolution experience
Insurance industry experience
Italian laws and regulations
Communication in Italian and English
Regulatory timeframes adherence
Root cause analysis
Nice-to-have
Process improvement identification
Customer relationship building
Cross-functional engagement
Risk-aware prioritization
Key Requirements
Strong dispute resolution experience
Industry experience preferably within insurance
Understanding of AIG products
Excellent communication skills (Italian and English)
Working understanding of Italian complaint handling regulations