Head Universal Banker, Arleta Branch

Citigroup

Arleta, California, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
On-site
Exceptional client service delivery
Lead and mentor branch team
Champion risk and control
Citi is seeking a Head Universal Banker for their Arleta Branch, a leadership role focused on providing exceptional customer service and mentoring team members. The ideal candidate should possess strong sales and service skills, with a background in face-to-face customer engagement and a desire to support clients effectively

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members.
  • In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Matching Summary

Match Score: 85

Citi is seeking a Head Universal Banker for their Arleta Branch, a leadership role focused on providing exceptional customer service and mentoring team members. The ideal candidate should possess strong sales and service skills, with a background in face-to-face customer engagement and a desire to support clients effectively.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Must-have

  • Exceptional client service delivery
  • Lead and mentor branch team
  • Champion risk and control
  • Drive lobby leadership
  • Execute service and sales transactions
  • Digital capabilities expertise

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Foster teamwork and positive environment
  • Proactive client engagement

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Experience with face-to-face customer service
  • Digital engagement and basic sales/referrals experience

Work Rights

Not specified

Tailored Resume

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