Lead Cx / Platform Architect

AMN Healthcare

Dallas, TX, US
Base: $133,500 - $158,500; bonus/equity: not speci...
Hybrid
Contact center platform architecture
Voip and ip telephony expertise
Cloud platform architecture aws azure
The Lead CX / Platform Architect is a senior technical leader responsible for defining and executing end-to-end architecture for enterprise customer experience and communications platforms

Job Summary

  • The Lead CX / Platform Architect is a senior technical leader responsible for defining and executing end-to-end architecture for enterprise customer experience and communications platforms.
  • This role drives the CX AI roadmap including pilots and production rollout of AI assistants and LLM-powered capabilities aligned to measurable business outcomes.
  • AMN Healthcare is recognized for excellence, innovation, and a commitment to diversity and inclusion, offering a hybrid work environment across multiple U.S. locations.

Matching Summary

The Lead CX / Platform Architect is a senior technical leader responsible for defining and executing end-to-end architecture for enterprise customer experience and communications platforms.

Salary

Base: $133,500 - $158,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Contact center platform architecture
  • VoIP and IP telephony expertise
  • Cloud platform architecture AWS Azure
  • CX AI and LLM-powered assistants
  • REST APIs and microservices integration
  • CI/CD and DevOps leadership
  • Security and compliance standards

Nice-to-have

  • Mentoring and team guidance
  • Vendor evaluation and cost optimization
  • Agile/SCRUM methodologies
  • Cross-functional collaboration
  • Proactive voice solution routing
  • Disaster recovery and resilience planning

Key Requirements

  • Bachelor's degree plus 5-7 years experience or High School plus 9-11 years experience
  • Experience with Genesys Cloud and Talkdesk platforms
  • Knowledge of Python, C#, Java, SQL
  • Familiarity with OWASP and PCI compliance
  • Ability to work onsite 2 days per week in specified locations

Work Rights

Not specified

Tailored Resume

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