Tech Support Senior Engineer

Aveva Group

Kuala Lumpur, Malaysia
Fully remote
Software, hardware, networking, database troubleshooting
System troubleshooting, diagnosis, problem solving
Electrical and power systems knowledge
AVEVA is a global leader in industrial software, enabling enterprises to deliver essential services safely, efficiently, and sustainably

Job Summary

  • AVEVA is a global leader in industrial software, enabling enterprises to deliver essential services safely, efficiently, and sustainably.
  • Solution Support Engineers use a combination of skills to help customers maintain system reliability and performance, addressing technical problems.
  • The role involves assisting with site difficulties, managing customer relationships, researching and resolving technical issues, and contributing to product development projects.

Matching Summary

AVEVA is a global leader in industrial software, enabling enterprises to deliver essential services safely, efficiently, and sustainably.

Skills & Requirements

Must-have

  • Software, hardware, networking, database troubleshooting
  • System troubleshooting, diagnosis, problem solving
  • Electrical and power systems knowledge
  • Server, network, OS installation and configuration
  • Customer relationship management
  • Technical problem research and documentation

Nice-to-have

  • Positive attitude and enthusiasm
  • Customer-focused and people-person
  • Quick learner with inquiring mind
  • Comfortable in fast-paced environment
  • Cross-functional team interaction

Key Requirements

  • Engineering degree in Electrical, Power Systems or Computer Science
  • Experience in software, hardware, networking, database troubleshooting
  • Experience with power and/or electrical systems
  • Experience with computer systems installation and configuration
  • Ability to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter