Member Experience Manager

Eosfitness

Oxnard, California, US
$19.90—$21.90 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk team training and motivation
EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Oxnard, California location. The ideal candidate will have experience in customer service, particularly in the fitness or hospitality industry, and will embody the company’s core values of responsibility, optimism, and teamwork

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Benefits include free membership for you and plus one family member, discounted personal training, and daily pay options.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Oxnard, California location. The ideal candidate will have experience in customer service, particularly in the fitness or hospitality industry, and will embody the company’s core values of responsibility, optimism, and teamwork.

Salary

$19.90—$21.90 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk team training and motivation
  • Facility cleanliness and safety standards

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive in enhancing member experience

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office
  • Knowledge of membership management and billing processes
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter