Customer Experience Supervisor

Chevrolet Of South Anchorage

Medford, OR, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed on-site based on job nature)
Customer service team management
Customer escalation resolution
Process optimization and continuous improvement
Chevrolet of South Anchorage is seeking a Customer Experience Supervisor to lead and inspire their team in delivering exceptional customer service post-purchase. The role requires strong leadership, strategic thinking, and communication skills, alongside a commitment to continuous improvement

Job Summary

  • Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch.
  • The Customer Satisfaction Supervisor is responsible for leading teams to deliver unparalleled customer experience and maintaining exceptional customer resolution.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays, PTO, 401(k), and employee stock purchase plan.

Matching Summary

Match Score: 75

Chevrolet of South Anchorage is seeking a Customer Experience Supervisor to lead and inspire their team in delivering exceptional customer service post-purchase. The role requires strong leadership, strategic thinking, and communication skills, alongside a commitment to continuous improvement.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, Medical, Dental, Vision, PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer service team management
  • Customer escalation resolution
  • Process optimization and continuous improvement
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Strategic thinking
  • Strong client-facing communication skills
  • Self-motivation and accountability
  • Team-oriented and positive attitude
  • Adaptability to change

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership experience
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter