The role involves providing remote or on-site technical support for installation and maintenance issues while ensuring customer specifications are met
Job Summary
The role involves providing remote or on-site technical support for installation and maintenance issues while ensuring customer specifications are met.
Candidates will coordinate a field support team, set appropriate KPIs, and ensure quick response times for technical inquiries and training requests.
KONE values an innovative and collaborative culture where sustainability is integral to daily practice and employee engagement is a key focus.
Matching Summary
The role involves providing remote or on-site technical support for installation and maintenance issues while ensuring customer specifications are met.
Skills & Requirements
Must-have
Technical helpdesk and site support services
Maintenance method development expertise
Safety procedure adherence and reporting
Team leadership and KPI management
Remote or on-site technical troubleshooting
Nice-to-have
Global product development matrix audit experience
Training local trainers and employees
Collaborative innovative working culture
Quality report creation skills
Customer specification requirement knowledge
Key Requirements
Experience leading technical field support teams
Knowledge of global safety processes and guidelines