Digital Call Center Representative

M&T Bank

Williamsville, New York, United States of America
Base: $20–$24 ph; differential: 10% for shifts aft...
High school diploma or equivalent
Minimum 2 years customer service experience
Strong telephone and communication skills
This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions regarding various business lines

Job Summary

  • This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions regarding various business lines.
  • Employees receive paid training from Monday to Friday for several weeks before transitioning to a consistent weekly schedule that includes one weekend shift.
  • The position offers competitive pay ranging from $20 to $24 per hour plus a 10% shift differential for evening shifts after 8:15 PM.

Matching Summary

This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions regarding various business lines.

Salary

Base: $20–$24 per hour; Differential: 10% for shifts after 8:15pm; Benefits: Paid training, PTO, health care, retirement savings, tuition reimbursement

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Minimum 2 years customer service experience
  • Strong telephone and communication skills
  • Flexibility for weekend shifts
  • Willingness to work on-site for first 6 months

Nice-to-have

  • Experience in banking or financial services
  • Familiarity with contact center systems
  • Knowledge of multiple bank products
  • Ability to function in fast-paced environment
  • Mentoring new hire agents

Key Requirements

  • High school diploma or GED
  • 2 years customer service or sales experience
  • Basic familiarity with personal computers
  • Proven problem-solving skills

Work Rights

Not specified

Tailored Resume

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