Receive and advise customers with planned appointments and walk-ins, carrying out thorough vehicle checks and identifying upselling opportunities
Job Summary
Receive and advise customers with planned appointments and walk-ins, carrying out thorough vehicle checks and identifying upselling opportunities.
Ensure customers are kept informed of their vehicle's progress, obtaining authorization for additional work and communicating updated completion times.
Generate accurate invoices, explain them in detail to create a value for money impression, and follow up with customers to determine satisfaction levels.
Matching Summary
Receive and advise customers with planned appointments and walk-ins, carrying out thorough vehicle checks and identifying upselling opportunities.