Technical aptitude for databases and cloud infrastructure
MongoDB is seeking a Senior Customer Success Manager in Stockholm who will serve as the main point of contact for customers, advocating on their behalf while utilizing technical and account management skills. The ideal candidate should have extensive experience in customer success roles, particularly with technical products, and possess strong autonomy and collaboration skills
Job Summary
This role serves as a strategic advisor to Fortune 100 customers, guiding their technology strategy and optimizing MongoDB usage.
The successful candidate will act as the primary point of contact across Sales, Professional Services, and Solutions Architects to drive customer health and revenue growth.
MongoDB offers a supportive culture with benefits including fertility assistance, generous parental leave, and opportunities for professional growth through enablement sessions.
Matching Summary
Match Score: 85
MongoDB is seeking a Senior Customer Success Manager in Stockholm who will serve as the main point of contact for customers, advocating on their behalf while utilizing technical and account management skills. The ideal candidate should have extensive experience in customer success roles, particularly with technical products, and possess strong autonomy and collaboration skills.
Skills & Requirements
Must-have
7+ years Customer Success experience
4+ years managing Forbes Global 2000 accounts
Technical aptitude for databases and cloud infrastructure
Autonomous ownership of customer portfolio
Experience with consumption-based pricing models
Nice-to-have
Entrepreneurial mindset to build new processes
Passion for advocating on behalf of customers
Collaborative team player approach
Prior exposure to hyperscaler certifications
Ability to lead executive business reviews
Key Requirements
7+ years in Customer Success or Technical Account Management