Not specified (assumed to be hybrid or onsite based on the role's nature).
Call center management experience
Pharmacy or healthcare work experience
Insurance adjudication process knowledge
IQVIA UK is seeking a Program Manager for Client Services to oversee client relationships and manage daily workflows within specific manufacturer programs. The ideal candidate will have relevant experience in call center management, strong analytical and communication skills, and a background in pharmacy or healthcare
Job Summary
The Program Manager supervises daily workflow of staff within specific manufacturer programs while managing relationships with clients and the Access or Affordability Support Services Division.
This role requires monitoring call center interactions with patients and providers to ensure accuracy in insurance communication and adherence to established protocols.
Candidates must possess a strong understanding of pharmacy co-pay claims processing and the ability to compile data into reports for quarterly business reviews.
Matching Summary
Match Score: 75
IQVIA UK is seeking a Program Manager for Client Services to oversee client relationships and manage daily workflows within specific manufacturer programs. The ideal candidate will have relevant experience in call center management, strong analytical and communication skills, and a background in pharmacy or healthcare.
Salary
Base: $66,500.00 - $166,200.00 annualized; Bonus/Equity: Incentive plans may be offered; Benefits: Health, welfare, and other benefits included
Skills & Requirements
Must-have
Call center management experience
Pharmacy or healthcare work experience
Insurance adjudication process knowledge
Strong analytical problem-solving skills
SOP update and version control
Nice-to-have
IQVIA data and product proficiency
Experience with cross-training departments
Change management and process analysis
Ability to train and present tactfully
Multi-discipline project management
Key Requirements
Bachelor's Degree or equivalent
Five years of relevant work experience
Minimum 5-7 years pharmacy or healthcare experience
Call center management/supervisor experience
Must reside in the same country where the job is located
Work Rights
Must reside in the same country where the job is located