Customer Care Representative (overnight - 3rd Shift) - On Site

MTM Health

Norton, VA, US
$17.00ph; shift differentials ($1ph for 2nd, $2.50...
Onsite
Handle inbound calls
Work on-site
Basic typing and computer skills
Join a team that values your voice, ideas, and contributions and consistently exceeds NCQA standards for customer service

Job Summary

  • Join a team that values your voice, ideas, and contributions and consistently exceeds NCQA standards for customer service.
  • Handle inbound calls from members, clients, and facilities, supporting callers with empathy, accuracy, and efficiency.
  • MTM Health offers a Total Rewards program including health, dental, vision insurance, 401(k) with company match, and career development opportunities.

Matching Summary

Join a team that values your voice, ideas, and contributions and consistently exceeds NCQA standards for customer service.

Salary

$17.00/hr; Shift differentials ($1/hr for 2nd, $2.50/hr for 3rd) + weekend pay; Health, dental, vision insurance, 401(k) with match, PTO, holiday pay

Skills & Requirements

Must-have

  • Handle inbound calls
  • Work on-site
  • Basic typing and computer skills
  • Strong navigation abilities

Nice-to-have

  • Compassion and dignity
  • Innovation and collaboration
  • Empathy and accuracy

Key Requirements

  • 1 year call center experience
  • 6 months customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter