Base: $17-$25 ph; bonus/equity: not specified; ben...
Handle customer interactions and inquiries
Schedule customer appointments with urgency
Communicate with auto glass technicians
As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success
Job Summary
As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success.
Full-Time employees enjoy 80 hours of accrued paid time off annually, 80 hours of paid parental leave, and 6 paid holidays annually.
The Boyd Group welcomes unique talents from all backgrounds and characteristics and encourages qualified individuals, including those with disabilities and Protected Veterans, to apply.
Matching Summary
As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success.
Salary
Base: $17-$25 per hour; Bonus/Equity: Not specified; Benefits: Medical, Prescription Drug, Dental & Vision Insurance, 401(k) Retirement Plan with company match, Employer Paid Short-Term Disability & Life Insurance, Additional Voluntary Life Insurance, Free safety glasses, Paid time off, Paid parental leave, Paid holidays
Skills & Requirements
Must-have
Handle customer interactions and inquiries
Schedule customer appointments with urgency
Communicate with Auto Glass Technicians
Utilize software for customer records
Provide installation and repair quotes
Meet shop production goals
Nice-to-have
Positive demeanor and reliable
Process driven for inventory management
General auto functions knowledge
Key Requirements
Work experience demonstrating organization and high volume handling
Comfortable in a customer facing, front line role
High aptitude for technology with strong typing and data entry skills
Auto Parts and/or Dispatcher experience highly desirable