The Production Support Lead Analyst is responsible for platform stability and leads the Production Support team to ensure high-quality service outcomes and continuous platform reliability improvements
Job Summary
The Production Support Lead Analyst is responsible for platform stability and leads the Production Support team to ensure high-quality service outcomes and continuous platform reliability improvements.
FNZ offers rapid career growth, market-leading technology, and a mission-led environment focused on transforming wealth management for millions of people worldwide.
The role includes coaching team members, managing incident response, maintaining operational documentation, and collaborating with global teams to drive operational excellence.
Matching Summary
The Production Support Lead Analyst is responsible for platform stability and leads the Production Support team to ensure high-quality service outcomes and continuous platform reliability improvements.
Skills & Requirements
Must-have
Production Support leadership
Incident and problem management
SQL and diagnostic analysis
Operational governance and reporting
SOP and runbook maintenance
Monitoring and operational tooling
Nice-to-have
Automation initiatives
Financial domain exposure
Cross-team collaboration
Mentoring and coaching skills
Multi-system architecture familiarity
Client-facing communication
Key Requirements
8+ years in Production or Application Support
Experience managing teams of 8-10+ members
Strong ITIL knowledge including Incident, Problem, Change Management
Proven major incident management experience
Hands-on SQL and log analysis skills
Experience with monitoring tools like Splunk, ServiceNow, PagerDuty