Supervisor I, Operations Management

RELX (LexisNexis)

Manila, Philippines
Leadership experience in bpo
Excellent communication skills
Managing team performance
The Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment

Job Summary

  • The Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment.
  • This role is responsible for managing team performance, driving operational excellence, and ensuring service delivery meets or exceeds defined SLAs.
  • We know your well-being and happiness are key to a long and successful career.

Matching Summary

The Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment.

Skills & Requirements

Must-have

  • leadership experience in BPO
  • excellent communication skills
  • managing team performance

Nice-to-have

  • fostering team growth
  • continuous improvement advocate
  • collaborative mindset

Key Requirements

  • Bachelor’s degree holder
  • 1-2 years of leadership experience
  • familiar with BPO operations

Work Rights

Not specified

Tailored Resume

Cover Letter