Interacts with largest customers prior to and/or after sale, developing and maintaining positive customer relations and coordinating with various functions to ensure timely execution of customer contracts
Job Summary
Interacts with largest customers prior to and/or after sale, developing and maintaining positive customer relations and coordinating with various functions to ensure timely execution of customer contracts.
Maintains up-to-date files in the CRM system, performs account management tasks, and prepares quality reports for management.
Conducts ongoing customer needs analysis, assists in research of customer requirements, and participates in sales improvement initiatives.
Matching Summary
Interacts with largest customers prior to and/or after sale, developing and maintaining positive customer relations and coordinating with various functions to ensure timely execution of customer contracts.
Skills & Requirements
Must-have
CRM system maintenance
Accurate data file management
Quality report preparation
Profitable quotation development
Sales order processing
Customer deadline management
Post-sale customer follow-up
Professional telephone call management
Customer question and complaint resolution
Company pricing system usage
Adherence to policies and guidelines
Customer needs analysis
Customer requirements research
Management meeting participation
Sales improvement initiative participation
Customer review call conduct
Customer escalation process assistance
Reporting functions
Quotation activity tracking
Bookings tracking
Sales-related project completion
Proposal development assistance
Marketing campaign assistance
Nice-to-have
Positive attitude
Exemplary attendance
Reliable team member
Making an impact
Excitement of being on a winning team
Key Requirements
Minimum two years customer service experience in manufacturing
Associates Degree or Bachelor’s in Marketing or Business Administration (preferred)