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Alight is seeking a fully remote Customer Care Client Manager I to oversee call center operations for assigned clients, ensuring exceptional service and operational excellence. The ideal candidate should have at least five years of call center experience, knowledge of service domains, and strong people management skills.
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Job Summary
The Client Manager I oversees Customer Care call center operations for assigned clients, ensuring exceptional service, operational excellence, and strong client relationships.
Responsibilities include serving as the primary client liaison, acting as an escalation point for client issues, and delivering on contractual and internal performance standards.
Alight offers a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization, along with a comprehensive benefits package.
Matching Summary
Match Score: 75
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Alight is seeking a fully remote Customer Care Client Manager I to oversee call center operations for assigned clients, ensuring exceptional service and operational excellence. The ideal candidate should have at least five years of call center experience, knowledge of service domains, and strong people management skills.
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