The role provides Level 3 support to Tier I and II agents while managing Severity 1 incidents and facilitating the escalation process
Job Summary
The role provides Level 3 support to Tier I and II agents while managing Severity 1 incidents and facilitating the escalation process.
Candidates must possess specific knowledge of Epic systems including Carepath and ConnectCare to resolve end-user issues effectively.
The position requires strong critical thinking and analytical problem-solving skills to drive root cause analysis and improve service center operations.
Matching Summary
The role provides Level 3 support to Tier I and II agents while managing Severity 1 incidents and facilitating the escalation process.