Clinical Service Representative Ii (hybrid) - Program In Physical Therapy

Washington University in St. Louis

St. Louis, Missouri, US
Base: $17.34 - $25.40 / hourly; bonus/equity: not ...
Hybrid
Epic scheduling system
Patient registration and scheduling
Manage internal and external referrals
The Clinical Service Representative II position at Washington University in St. Louis is a hybrid role focused on supporting the therapy practice by handling patient scheduling and customer service tasks. The candidate will work primarily remotely, with occasional on-site training and responsibilities

Job Summary

  • This position functions to assist and support the Therapy Practice, clinicians, and staff with patient flow and smooth running of a fast-paced office.
  • Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments.
  • Offers assistance and back up support, as needed, to other clinical support staff.

Matching Summary

Match Score: 85

The Clinical Service Representative II position at Washington University in St. Louis is a hybrid role focused on supporting the therapy practice by handling patient scheduling and customer service tasks. The candidate will work primarily remotely, with occasional on-site training and responsibilities.

Salary

Base: $17.34 - $25.40 / Hourly; Bonus/Equity: Not specified; Benefits: Competitive health insurance, Metro transit U-Pass, 403(b) Retirement Savings Plan, 4 weeks caregiver leave, tuition coverage

Skills & Requirements

Must-have

  • Epic scheduling system
  • Patient registration and scheduling
  • Manage internal and external referrals
  • Process Epic In-Basket communication
  • Customer satisfaction focus
  • Hybrid work model
  • Patient care setting

Nice-to-have

  • Timely, efficient, and courteous assistance
  • Advocate for patient needs
  • Teamwork and support
  • Adaptable to changing needs

Key Requirements

  • High school diploma or equivalent
  • 2 Years Medical Office Setting
  • Basic Life Support certification

Work Rights

Not specified

Tailored Resume

Cover Letter