Senior Manager, Operations

24 Hour Home Care

Riverside, United States
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Lead referral-to-admission workflow for idd clients
Drive admissions growth and improve conversion rates
Oversee caregiver pipeline readiness and deployment
** 24 Hour Home Care is seeking a Senior Operations Manager to lead multi-site operations in delivering non-clinical care services to individuals with intellectual and developmental disabilities. The ideal candidate should have extensive experience in operations leadership within healthcare or related environments, focusing on improving referral-to-admission growth and ensuring operational readiness. **

Job Summary

  • The Senior Operations Manager leads multi-site operations for a large business unit delivering non-clinical care services to individuals with intellectual and developmental disabilities.
  • This role focuses on driving referral-to-admission growth by improving conversion rates, accelerating caregiver onboarding, and ensuring operational readiness to support new clients.
  • The position requires managing integrated intake, staffing, customer service, and case management functions while partnering cross-functionally to deliver a seamless, compliant, and person-centered care experience.

Matching Summary

Match Score: 75

** 24 Hour Home Care is seeking a Senior Operations Manager to lead multi-site operations in delivering non-clinical care services to individuals with intellectual and developmental disabilities. The ideal candidate should have extensive experience in operations leadership within healthcare or related environments, focusing on improving referral-to-admission growth and ensuring operational readiness. **

Skills & Requirements

Must-have

  • Lead referral-to-admission workflow for IDD clients
  • Drive admissions growth and improve conversion rates
  • Oversee caregiver pipeline readiness and deployment
  • Manage customer service operations for clients and partners
  • Provide operational oversight of case management compliance

Nice-to-have

  • Passionate and performance-driven team player
  • Experience with high-volume admissions operations
  • Strong cross-functional partnership skills
  • Commitment to person-centered care experience

Key Requirements

  • Bachelor's degree in Healthcare or Business Administration required
  • Prior $5-25M P&L responsibility required
  • 5+ years of progressive operations leadership experience
  • MBA highly preferred
  • Experience managing multi-site operations preferred

Work Rights

Not specified

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