Manager - Product Support

Zenoti

Hyderabad, India
On-site
Customer empathy and advocacy
Team leadership and motivation
Deep product understanding
Manage a multi-location/multi-national team driving support for customers using Zenoti effectively

Job Summary

  • Manage a multi-location/multi-national team driving support for customers using Zenoti effectively.
  • Enhance customer experience by ensuring top-notch delivery of support services and guiding the customer success team.
  • Requires flexibility to meet 24x7 support demands and involves data-driven decision making with basic SQL queries.

Matching Summary

Manage a multi-location/multi-national team driving support for customers using Zenoti effectively.

Skills & Requirements

Must-have

  • Customer empathy and advocacy
  • Team leadership and motivation
  • Deep product understanding
  • Process improvement and analysis
  • Experience with support tools and systems
  • Data analysis and reporting

Nice-to-have

  • Experience in beauty or wellness industry
  • Knowledge of third-party integrations and APIs
  • Creativity and innovation in problem-solving

Key Requirements

  • 10+ years of managerial and technical support experience
  • Bachelor's degree, Master's degree preferred
  • Previous advanced support experience with data-driven, web-based applications
  • Previous experience with basic SQL queries and reporting

Work Rights

Not specified

Tailored Resume

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