Job Description: Manage and maintain Azure infrastructure Manage and support Azure cloud infrastructure, tenant administration, system monitoring, patching, and operational maintenance activities. Support change requests, application deployments, incident management, service requests, and production operational activities. Perform technology refresh activities to ensure systems remain secure, supported, and up to date. Ensure monitoring and alerting are implemented for all critical systems, services, and infrastructure resources. Provide L1 and L2 operational support, including system monitoring and troubleshooting activities. Maintain high system availability, operational stability, and service resilience across the cloud environment. Problem Solving and Troubleshooting Diagnose and resolve cloud infrastructure, system, SFTP, and application-related issues across production and non-production environments. Support incident investigation, root cause analysis (RCA), and implementation of preventive actions to reduce recurring issues. Analyze system logs, monitoring alerts, and operational events to identify infrastructure issues and performance bottlenecks. Troubleshoot operational and application issues to ensure timely restoration of services and system stability. Work closely with internal teams and vendors to coordinate issue resolution and technical support activities. Maintain operational documentation and incident records for tracking, reporting, and continuous improvement purposes. Cloud Operations Support Manage SFTP/file transfer operations and scheduled batch job monitoring to ensure successful, secure, and reliable data exchange. Monitor and troubleshoot file transfer processes, batch jobs, and operational workflows to ensure timely processing and issue resolution. Coordinate with internal teams, vendors, and external parties for operational support and technical issue resolution. Support incident handling and service recovery activities related to file t