Senior Application Support Engineer

Fiserv Com

Base: $100,000.00 - $165,600.00; bonus/equity: ann...
Level ii advanced application support
End-to-end troubleshooting
24x7 on-call rotation
As a Senior Application Support Engineer, you will play a critical role in ensuring the stability, performance, and availability of mission-critical payment platforms

Job Summary

  • As a Senior Application Support Engineer, you will play a critical role in ensuring the stability, performance, and availability of mission-critical payment platforms.
  • You will serve as a senior technical escalation point within the Production Support organization, providing deep application expertise and operational leadership during incidents.
  • This position is ideal for a seasoned production support professional who thrives in high-availability environments and enjoys solving complex system-level problems.

Matching Summary

As a Senior Application Support Engineer, you will play a critical role in ensuring the stability, performance, and availability of mission-critical payment platforms.

Salary

Base: $100,000.00 - $165,600.00; Bonus/Equity: Annual incentive opportunity; Benefits: Not specified

Skills & Requirements

Must-have

  • Level II advanced application support
  • end-to-end troubleshooting
  • 24x7 on-call rotation
  • incident response bridges
  • observability platforms (Splunk, Dynatrace)
  • alert tuning and signal quality
  • deep expertise in supported platforms

Nice-to-have

  • modernizing operations
  • AI-assisted capabilities
  • proactive improvements
  • operational leadership
  • continuous improvement mindset

Key Requirements

  • 6+ years technical production support experience
  • 6+ years Windows-based application support
  • 6+ years observability/monitoring tools (Splunk/Dynatrace)
  • Bachelor's degree or equivalent experience
  • Valid and unrestricted U.S. work authorization

Work Rights

Must have valid and unrestricted U.S. work authorization

Tailored Resume

Cover Letter