Customer Service Representative With German (m/f/x)

3M

Wrocław, Poland
Hybrid
Customer service support via defined channels
Handling customer transactions
English and german at minimum c1 level
Providing Customer Service support via defined channels and handling customer transactions related to order management, order status, inquiries, and claims

Job Summary

  • Providing Customer Service support via defined channels and handling customer transactions related to order management, order status, inquiries, and claims.
  • Maintaining relationships with customers by understanding, anticipating, and identifying their product and service needs.
  • 3M offers many programs to help you live your best life – both physically and financially, including competitive pay and benefits, professional training, and support for work-life balance.

Matching Summary

Providing Customer Service support via defined channels and handling customer transactions related to order management, order status, inquiries, and claims.

Skills & Requirements

Must-have

  • Customer Service support via defined channels
  • Handling customer transactions
  • English and German at minimum C1 level
  • Customer Facing – B2B experience
  • Complaints Handling
  • Customer Issue Resolution

Nice-to-have

  • Team player, persistent and results oriented
  • Ability to manage change
  • Independent at dealing with complex issues
  • Eager to improve service processes
  • Other European language skill

Key Requirements

  • 1-3 years of equivalent work experience
  • English and German at minimum C1 level
  • Basic knowledge of SAP

Work Rights

Not specified

Tailored Resume

Cover Letter