Service Desk Engineer

Hitachi Digital

Krakow, Poland
Fully remote
1st and 2nd line remote support
User workplace equipment preparation
Ticketing system management
As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience

Job Summary

  • As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience.
  • Provide 1st and 2nd line remote support for end users (both software and hardware issues) and register, track, and manage tasks using a ticketing system.
  • We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative.

Matching Summary

As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience.

Skills & Requirements

Must-have

  • 1st and 2nd line remote support
  • user workplace equipment preparation
  • ticketing system management
  • Windows 11 and MacOS troubleshooting
  • basic network and directory services

Nice-to-have

  • identity and device management systems
  • enterprise IT services support
  • ITIL Foundation certification knowledge
  • Linux experience
  • customer-centric mindset
  • empathetic listener
  • creative problem-solver

Key Requirements

  • At least one year experience
  • Intermediate knowledge of English
  • Experience in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter