Tech Support Admin Assoc

Advocate Health

South Chicagoland, US
$26.55 - $39.85; not specified; not specified ph
**
Hit environment optimal level
End-user support and training
Manage tickets and documentation
** Advocate Health is seeking a Tech Support Admin Associate to provide technical support and training for end-users in a healthcare environment. The role includes responsibilities such as managing IT service requests, ensuring compliance with technology standards, and collaborating on projects related to health information technology. **

Job Summary

  • Ensures the HIT environment is functioning optimally and end-users' needs are met, providing support, training, and adhering to procedures for managing tickets.
  • Contributes to Endpoint Fleet Technology Management, including analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software, requiring 24/7 support and business travel.
  • Collaborates with cybersecurity teams for proactive monitoring and remediation of threats, and participates in the design and deployment of emerging technologies.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Tech Support Admin Associate to provide technical support and training for end-users in a healthcare environment. The role includes responsibilities such as managing IT service requests, ensuring compliance with technology standards, and collaborating on projects related to health information technology. **

Salary

$26.55 - $39.85; Not specified; Not specified

Skills & Requirements

Must-have

  • HIT environment optimal level
  • end-user support and training
  • manage tickets and documentation
  • resolve technology problems
  • 24/7 support and business travel
  • compliance with HIT standards
  • root cause analysis and vendor engagement

Nice-to-have

  • excellent interpersonal skills
  • positive attitude
  • preferred healthcare background
  • rounding and consulting users
  • aligning business needs with technology

Key Requirements

  • 1 year IT operating environment experience
  • Bachelor's degree or equivalent experience
  • Must travel to various locations
  • 24 hour/7 day on call support

Work Rights

Not specified

Tailored Resume

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