Cloud Support Engineer (sre Development)

F5

Field, CO, United States
Base: $124,800.00 - $187,200.00; bonus/equity: inc...
Hybrid
Saas environments and cloud-based architectures
Python scripting language proficiency
Web technologies (http, rest apis, json)
This hybrid role combines Technical Support Engineer responsibilities in a SaaS environment with a growing focus on Site Reliability Engineering (SRE)

Job Summary

  • This hybrid role combines Technical Support Engineer responsibilities in a SaaS environment with a growing focus on Site Reliability Engineering (SRE).
  • Key responsibilities include proactive monitoring, customer-centric incident response, and collaborating with development teams to improve platform reliability.
  • The role offers the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.

Matching Summary

This hybrid role combines Technical Support Engineer responsibilities in a SaaS environment with a growing focus on Site Reliability Engineering (SRE).

Salary

Base: $124,800.00 - $187,200.00; Bonus/Equity: Incentive compensation, bonus, restricted stock units offered; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • SaaS environments and cloud-based architectures
  • Python scripting language proficiency
  • web technologies (HTTP, REST APIs, JSON)
  • ticketing systems experience
  • strong problem-solving skills
  • excellent communication skills

Nice-to-have

  • monitoring and observability tools
  • configuration management tools
  • SRE principles and reliability engineering
  • networking fundamentals understanding
  • databases and operating systems experience

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or equivalent practical experience
  • 1–3+ years of experience in technical support, systems administration, or similar
  • AWS cloud experience preferred
  • Linux and Kubernetes experience preferred

Work Rights

Not specified

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