Sr Technical Account Manager

Workday

Montreal, Quebec, Canada
Primary can base pyy range: $106,600 - $160,000 ca...
Fully remote
Customer relationship management
Saas solution management
Enterprise software support
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Primary CAN Base Pay Range: $106,600 - $160,000 CAD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus and annual stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • SaaS solution management
  • Enterprise software support
  • Proactive issue identification
  • Customer advocacy
  • Cross-functional team collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years in product support, customer success, account management or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent in French (Canadian preferably)
  • BS or MS in a Technical Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter