Customer Serive Manager (Aerospace/West)

TALENT TRADER GROUP PTE. LTD.

Singapore
3 years experience in customer service operations
Leadership experience in team management
Knowledge of supply chain processes
Lead and develop customer support teams through training, coaching, and performance management

Job Summary

  • Lead and develop customer support teams through training, coaching, and performance management.
  • Oversee end-to-end customer order management ensuring timely delivery and coordination across the supply chain.
  • Drive operational reports and continuous improvement initiatives while ensuring compliance with SOPs and quality systems.

Matching Summary

Match Score: 85

Lead and develop customer support teams through training, coaching, and performance management.

Skills & Requirements

Must-have

  • 3 years experience in customer service operations
  • Leadership experience in team management
  • Knowledge of supply chain processes
  • Proficiency with ERP systems like JDE or SAP
  • Strong stakeholder management skills

Nice-to-have

  • Familiarity with aerospace products
  • Knowledge of AS9100 standards
  • Ability to read technical drawings
  • Experience with continuous improvement initiatives
  • Collaboration with sales and engineering teams

Key Requirements

  • Minimum degree in Business, Supply Chain, Engineering, or equivalent
  • At least 3 years of leadership experience in customer service operations

Work Rights

Not specified

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